New Delhi: Microsoft on Friday said it had completed recovery actions across parts of its affected infrastructure in the Asia Pacific region, with traffic gradually being restored, even as its Microsoft 365 services, including Outlook email, remained disrupted for a second consecutive day.
The company’s service health page continued to show “service degradation” for Microsoft 365 business and enterprise customers, as well as consumer products, in an update issued at 4.30 pm IST.
Microsoft said it was seeing improvements in mailbox access and delayed email processing, although some users might continue to experience intermittent issues. Its focus was now on extending recovery actions to affected infrastructure in other regions and clearing email queues and backlogs, it said.
“We regret the disruption today's outage has caused for many of our customers. Our global teams continue to work with urgency to resolve the issue,” Puneet Chandok, President of Microsoft India and South Asia, said in a post on LinkedIn.
Charles Lamanna, Executive Vice President of Copilot, Agents and Platform at Microsoft, said in a post on X that there was “no indication this is the result of malicious or cyber activity”.
The company’s status page also said it had found no evidence of malicious activity associated with the incident. It added that a full post-incident report, including the root cause, would be shared after mitigation was complete.
In India, airline IndiGo said its email support services had been affected by the global Microsoft disruption and that it might not be able to receive emails from customers. All other support channels remained available, it said in a post on X.
Akasa Air also said its email support services were experiencing delays because of the disruption. It advised passengers requiring immediate assistance to contact its 24/7 care centre or reach out through social media.
Air India, however, said its flight operations remained unaffected and that none of its communication channels had been disrupted. The airline said it had temporarily rerouted its emails to ensure that messages continued to reach it without interruption.
According to Microsoft’s service health page, features of Microsoft 365 that interact with Exchange Online and email were affected, while services that do not depend on them remained functional.
Users might be unable to access their mailboxes through Outlook on the web and the Outlook desktop application. Email delivery could also be delayed, the company said.
On Microsoft Teams, most core functions, including joining calls and meetings, group chats and channel messages, remained unaffected. However, calendar-related tasks could fail.
Indian users began reporting problems around 11 pm on Thursday, according to outage-tracking website Downdetector. The number of reports moderated overnight but surged again after 6 am on Friday.
Microsoft said on X that the strain on its systems was not caused by an increase in traffic but by “a number of servers being unexpectedly unavailable”.
(With PTI inputs)